PACSMail Windows Client Applications Help Page

Please click on the relevant links below and use your web browser's Back button to go back to previous views.

 

NOTE 30-SEP-15: PACSMail, PACSMailPro and PACSMail Services have been verified as running under Windows 10.
Please contact us if you are having problems.


My Details

What is my PACSMail address?

Your PACSMail address is the same as your PACSMail username, which you use to log into the PACSMail website and the PACSMail client. Never disclose your password as this is NOT required by anyone else in order to send you a file via PACSMail or for administration purposes.

Forgotten my primary password - what do I do?

Go to the Login page and click on the Forgot Login? link. You'll need to know the username and email address associated with the account. A new password will be emailed to you. Once you receive this then log on to the website and change your password to something personal (see below for details on how to do that).

How do I change my primary password?

Log onto the PACSMail website, go to Account Manager and click the Change Primary Password link. Type in your current and new password twice (to confirm). Then click the Change Primary Password button. When you next log into the website or the PACSMail client application you will need to use your new password.

Forgotten my username and primary password - what do I do?

Go to Forgot Login? if you know which email address you used to register you can request your username be sent to you.  Once you have your username and email address then you can request a new primary password.

How can I change my PACSMail username?

This is not something that you can do.  It has to be done by a PACSMail Administrator. Please contact Sybermedica.


Automated Top-Up

What is an automated top-up?  How do I set one up?

An automated top-up is an automatic way of adding credit to your account when you are running out. The agreed amount of credit is added without you needing to do anything and you are invoiced for the added credit automatically.

This has to be set up by PACSMail Administration so please contact Sybermedica to arrange.

Have I got an automated top-up?

Log on to the website and click on Account Management on the User Menu. If you have an automated top-up in place it will say "Set to add £200" or it will say "Not using auto top up".

 

Address Book

How do I delete, add or edit a PACSMail user in my address book?

To add, delete or edit users in your PACSMail application address book click Tools -> Address Book.

  • Add: click 'New Contact' and type in the PACSMail address and Display Name then 'OK'.

  • Delete: click on the name and click 'Delete'.

  • Edit: click on the name and click 'Properties', edit the details and click 'OK'.

Click the Exit tab.

Please use the Contact Us link on this web-site if you need help in making or setting up new PACSMail connections.

 

Client User Documentation

Is there a PACSMail user guide anywhere I can view?

The latest versions of our quick guides and full user guides can be found on the User Guide page.

 

Installation & Running PACSMail (for First Time)

How do I install the PACSMail application?

Log on to the PACSMail website with your username and password:

  • Click on 'Downloads' link on User Menu
  • Click on 'PACSMail Software and USer Guides' folder
  • Click on 'PACSMail Installer v1.1.x'
  • Agree to T&C and proceed to run the installer.
  • Click Next a few times for the dfault install (recommended) and then Finish.
  • The PACSMail icon will appear on your desktop once all is done.
For further details on the installer please see the Installation Guide on our User Guide page.
 
How do I run the PACSMail application?

Double click the PACSMail icon on your desktop (this should appear after you have installed the software) or go to Start -> All Programs -> PACSMail - > PACSMail. If you do not have either or both of these links then PACSMail may not have been installed correctly.

I have installed the software, run it, logged on but the application won't open?

At Work - if you are trying to run PACSMail and you are on your work PC/laptop in a corporate environment your network and internet security are administered by your IT department. It may not be possible for you to install or run the application. Please contact Sybermedica for help in assessing the problem. We will liase with your IT department as required to try and resolve the problem.

At Home - If you are running PACSMail for the first time and you are on your home PC/laptop your internet security software (e.g. Norton, Sophos, McAffee) should pop up a message asking you to give permission for PACSMail to access the internet. This should happen twice - once when you open PACSMail and secondly when the PACSMail Communicator runs. (You might need to minimise all applications to see the messages, which are sometimes hidden at the back.) If this does not happen then you will need to adjust your internet security to allow PACSMail through your firewall. See here.

 

Running PACSMail (on a PC Used Before)

I have run the application and logged on ok but PACSMail won't open?

If you have used PACSMail on this PC in the past  then please try the following below - if this is the first time you have installed and run PACSMail on this PC then please also see Installation & Running PACSMail (for First Time).

  • Restart the PACSMail application

  • Shut down and restart the PC

  • Reinstall the PACSMail application then restart the PC

  • Delete the MML file before you log on - click the hammer/tools icon in the window where you type in your password to logon. Next to "Delete the Working Master Index" click the "Delete MML" button. A message will pop up telling you file has been deleted, click OK then log on as usual.

  • Create a new 'working' folder then run the PACSMail application -  in Windows Explorer locate your PACSMail working folder and rename it. When you run PACSMail a new working folder will be created. Copy your data files from your old working folder into your new one. Click here for help locating your working folder.

 

Upgrading & Reinstalling Software

How do I upgrade my PACSMail software?

You will automatically be notified about new versions when you login to PACSMail and you should follow the instructions given.

If you wish to upgrade manually or you need to reinstall the software then make sure your PACSMail application is closed before doing the following:

  • Log onto the PACSMail website and go to the Downloads page.

  • The latest PACSMail Client Installer can be found in the Installation Software folder.

  • Run the installer.

  • The installation wizard will detect your existing settings and install in the same location - click Next a few times then Install.

  • Once finished click Finish.

Can I switch off the new version/upgrade notification?

No you can't - the only way to get rid of it is to upgrade.

 

Internet Security Firewall Settings

How do I allow PACSMail through my firewall?

If you are at home then you can amend your own firewall settings. If your internet security software has automatically blocked the PACSMail application then go into your firewall settings and amend the configuration as follows.

  • Open your internet security software e.g. Norton, Sophos, McAffee

  • Look for something along the lines of Internet Security -> Personal Firewall -> Configure

  • Look for a list of programs and make sure that PACSMailLOM.exe and axs_medserve.exe are both allowed access to the internet at all times.

  • Save the amended configuration.

  • You may need to reinstall the PACSMail software as some components of PACSMail may have been removed by your internet security software.

If you are at work then you will need IT help to check and edit your local firewall settings.

 

Importing Radiology Image Files

How do I import radiology image files from a CD?

Please refer to the Quick Guide to Sending Images on the User Guide page.

If the CD you are using does not have DICOMDIR file on the root of the CD then please locate the folder on the CD containing the Dicom images and select one of these image files to import. PACSMail will build a directory of all image files in that folder.

How do I import radiology images files from a PACS or Dicom modality?

Please see XXX for PACS and Dicom modality interface.

 

CD Import Problems

When I click Get Images I get an error "System error out of memory" ? (Added Sep-09)

This is a problem seen with a particular type of modality CD burning and we have a fix available. Please contact Sybermedica technical support .

I have successfully imported a study from a CD but I can only see one image in each series ?

This is a problem seen with a particular type of modality CD burning and we have a fix available. Please contact Sybermedica technical support .

When I try to open the DICOMDIR file on my CD I get an error "No Dicom files found" ?

This is a problem seen with a particular type of modality CD burning and we have a fix available. Please contact Sybermedica technical support.

 

CD (Encrypted) Import

How do I import from an encrypted or passsword protected CD?

At the moment you will need to unlock and open the CD and then look for an option to export the Dicom images to a folder on your computer e.g. on your desktop. Then import them into PACSMail from that folder.

Please contact technical support if you need any help doing this.

We hope to have implented an easier way to import from these CDs in PACSMail in the near future.

 

Exporting Radiology Image Files

How can I export a whole study from PACSMail?

To export the study you need to open the study (so you can see all the series thumbnails):

  • click the Export button on the right hand side of the screen

  • choose a folder location to export to and make sure you type in a file name

  • click Export and click Study (or series if you only want a series)

Note - you can export a study/ studeis to a CD burning drive and burn the images to a CD but there will not be a viewer on the CD. The images can be imported into any other 3rd party Dicom viewing software.

How can I export a single image from PACSMail?

When you open a single image in the Dicom viewer there are a few options for exporting the image.Right click the mouse on the image and click 'Export' you have the following options:

  • 'Image to a Dicom File' - this will export the Dicom data to a file, regardless of how you are viewing it, including the patient information and imaging centre details - you can save the file as Dicom, JPEG or BMP. Type in a file name, browse to a location and click 'Save'.

  • 'Screen view to a JPEG file' - this will export the image to a file as you are viewing it - with your W/L and zoom settings and with/without the patient and imaging centre details (if you have switched them off). Type in a file name, browse to a location and click 'Save'.

  • 'Screen view to clipboard' - this will 'copy' the image to your clipboard as you are viewing it - with your W/L and zoom settings and with/without the patient and imaging centre details (if you have switched them off) - you can then 'paste' the image into another application such as PowerPoint or Word.

How can I switch off the patient and imaging centre annotations to export an anonymised image?

When viewing a single image in the Dicom viewing window, right click the mouse on the image and choose Annotations -> large view on/off (this will toggle the annotations on and off).

 

Sending Files

Who can I send a file to?

You can only send a file via PACSMail to another PACSMail account holder. You need to know their PACSMail address in order to send the file.

Do I need credit to send files?

You may need credit depending on which file type you are sending.

How do I know when a file has been sent successfully?

After the Send/Get has finished - if you see a green circle with a white tick in it then that means the file transfer was successful. Check the status of the file on your patient list or one of the worklists. If it has not been sent the status will show 'pending - not sent'.

Alternatively log onto the PACSMail website and go to My Account (if it is available). Check your detailed current statement, which will list all file transfers on your account.

 

DICOM Compression

How does PACSMail compress DICOM images?

Please see here for information on PACSMail compression options and Royal College of Radiology guidelines.

How can I configure the compression in PACSMail?

Please refer to the User Guide for details on configuring the PACSMail DICOM compression settings and ensure that you have read the above page and link.

How do I know if I have been sent images that are lossy compressed?

By default images imported into PACSMail will be compressed in a lossless format and not affect the image quality. If for some reason the user has configured a lossy form of compression then the study will appear with a warning triangle and the letter "C" in it.

 

Send/Get Error

Got error on clicking send/get button?

Could be one of a few things. When you get the error click the Details button for further information on the error type (Note - please make sure you are running version 1.1 p21 of PACSMail or later for accurate error details).

What do error codes mean?

ID 20003 Could not create new account on server.

  • this is caused by a (temporary) loss of internet connection during Send/Get. Check your internet connection and please exit and try again.

Forwarding Files

Can I forward a file I have in my PACSMail application to another user?

Yes you can. As with file sending you need to know the PACSMail address of the person you're sending to and you may need credit depending on which file type you are forwarding - see My Account Help.

To forward a file you must first open the file and then click the Forward button. Select the items that you want to forward by ticking the box next to each item - then click to To button to open your address book and select users to send the file to. Make sure that the name(s) of the users are shown under "Send File To" and click OK.

 

Retrieving Files

How do I retrieve a file someone has sent me?

Run the PACSMail application from your desktop PACSMail icon and click the Send/Get button. File will be downloaded from your mailbox into your PACSMail application and put onto your worklist. Once the file transfer is complete then click Exit as directed.

 

Viewing Dicom Files

How do I view Dicom images I have in PACSMail?

Open the file from your worklist or patient list (so you can see a page of thumbnail images) - click the Compare button to open the Compare window to view several studies simultaneously or double click a series thumbnail to open a single series in the dicom viewer. Use the mouse wheel or up/down arrow keys to scroll through the series.

What is the Compare window and how do I use it?

The Compare window allows you to view several series at once either from the same study or from different studies. The Compare button can be found on the right hand side of the screen when you open a study - and can see all the thumbnail images for each series in the study.

The Compare window can be used when scanograms are not available in the main viewer as the Compare window can show reference lines at all times.

There is a help button on the Compare window for details of functionality.

Getting Started Tip - right click the mouse on each square in the window to select a series to view, to show slice position click on the 'Show Reference Lines' button and the 'Toggle Image Annotation' button if required.

Are there any preset windows?

You can set up your own preset windows on the function keys F1 to F5. If you open a series up into the large view when you right click the mouse you will see the menu option to "Set Function Keys".

There are a couple of defaults in there but you can edit them as you require. Once you have set them to whatever you want when you click "Hide" it will save those settings.

You then click the function key when viewing the images either in the large viewer or the compare window.

 

Reporting

How do I report on a file?

Open the study that is to be reported (so you can see a page of thumbnail images) - click the Report button. Type in the report text and click Save then Yes to authorise. The report will be sent back to the person who sent you the study when you next click  theSend/Get button.

I can't see the images in my reports?

If you can usually see images in your reports but they are suddenley not visible then please restart your computer - you may also need to reinstall the software but try the PC restart first. For instructions on reinstalling the software see upgrading software .

How do I send a report that is a draft report on my worklist?

You need to open the report, edit it (just add a space somewhere on the report) then save and when asked about authorising say 'Yes'. Then yes to overwrite the existing (draft) report. The report will now be in your outmail folder and will be sent on the next Send/Get.

How do I add images into a report?

To add an image into a report you need to click the button in the Dicom viewer that says "Image to Report" when you are viewing the image you want to add. A new report will be created and the image added into it if there's no existing report - or if you already have created a report then the image will be added to that report as long as you have it open.

Can I edit a report after I have sent it?

No, you can't edit a report once it's been sent. It becomes a read only file. You can add a second report to the study which will be appended to the patient's record.

 

Reporting Whilst Viewing Images

Is it possible to view images at the same time as reporting?

Yes there are a couple of options.

1) Compare Window - you can use the Compare window to view your images as this window can be resized and repositioned and floats on top of the application. If your monitor resolution is large enough you can position the Compare window so you can still see the application window showing your report or if you have dual monitors you can move the Compare window onto your second monitor.

2) Floating Report - you can undock/float your report which allows you to resize and reposition the report and it will float in front of the application so you can open the Dicom viewer and scroll through images whilst the report stays in view.

To float the report - when you have a report window open look in the top left corner, just above where it says "Report", and you will see 3 small buttons. The third one has an "F" on it. This will float the report. Once you have finished typing close the floating report window and it will dock back into the usual report window behind the images.  Click here for more details.

 

Deleting Files

How can I delete files out of my PACSMail application?

Go to Tools -> File Manager and on the Working tab select files and click Delete button - or Select All and Delete. The Archive and Outmail tabs work in the same way.

You can also right click the mouse on a patient, a folder or a single item in the Show Folders view and delete from Working, Archive and Outmail as required.

Note - all deleted files are NOT sent to the recycle bin, they are completely deleted.

 

Archiving Files

What is the Archive folder for?

If you want to store files longer term but move them out of your day to day working folder then you can store them in the archive folder or any subfolders under the archive.

Can I create subfolders under the archive folder?

Yes - you can create as many subfolders under the archive folder as you like. Right click the archive folder and select New Folder, then name it as required.

How do I move a patient or file into an archive folder?

You can drag and drop a patient or file from one folder into another folder. Or use cut and paste by right clicking the mouse on the patient to move and selecting 'cut' then right click on the folder to move to and select 'paste'. If the patient contains several large files this may take a few seconds and a progress bar will show.

 

PACSMail Address Error

I sent a file to the wrong PACSMail address by accident - how do I sort?

If you have sent the file to the wrong address then please call Sybermedica immediately and we can remove the file from the mailbox and you can resend to the correct address. If you haven't actually sent the file yet (i.e. clicked the Send/Get button and uploaded the file) then edit your address book with the correct PACSMail address, see how to delete files from outmail and then resend the file to the correct address(es).

I am trying to send a file but it's telling me the PACSMail address is not valid.

If you have used an invalid PACSMail address then the file will not be sent at all to anybody. You need to edit your address book with the correct PACSMail address,  delete files from outmail and then resend the file to the correct address(es).

How can I find the correct PACSMail address?

PACSMail addresses are not published in the PACSMail Directory - you need to contact individuals to ask them for their PACSMail address (it's the same as their username). If you contact Sybermedica to request a PACSMail address we will contact the person concerned before releasing their PACSMail address to you.

 

Computer Specification & Settings

Does PACSMail run under all Windows operating systems?

Yes - PACSMail will run under Windows 8.1, Windows 8, Windows 7 and Windows Vista - it should also run under Windows XP and Windows 2000 although these operating systems are no longer supported.

What specification of PC do I need?

A windows operating system (see above).

A minimum 1GB RAM is recommended to run the application - for improved importing and faster viewing we would recommend 2GB RAM - especially with Vista (as RAM is an issue with Vista).

Disk space requirements will depend on how long you want to keep the data. A 1GB of hard disk space should be enough to manage data for immediate use - but for longer term storage more disk space is needed 10GB+.

Can I install and run PACSMail run on a Mac?

Please see here for further details.

What settings do I need on my computer to maximise the image quality?

In order for the image quality to be maximised you must set your display settings to 32 bit colour.

  • Right click the mouse on your desktop (with all applications closed or minimised).

  • Select "Properties"

  • Select "Settings" tab

  • Under colour quality ensure that 32bit is selected.

  • Note: Using PACSMail for Reporting requires the use of a screen that is appropriate for this purpose. You should consult your screen supplier if in doubt.

 

PACS / DICOM Modality Interface

How does PACSMail interface to PACS or Dicom modalities?

This requires configuration in PACSMail and on the PACS or modality and some IT help in configuring your network. This document outlines the process and includes additional information and technical trouble shooting.

Please contact Sybermedica for technical support and any further information before or during the configuration.

 

Account Renewal
How do I know when my PACSMail account expires?

Log on to the PACSMail website and click Account Management on the User Menu - your account expiry date will be shown.

How do I renew my PACSMail account?

You will automatically be invoiced for renewal of your annual license fee 30 days prior to the expiry of your account. You will either be invoiced directly or the organisation that pays for your PACSMail account will be invoiced.

 

Technical Support

Who do I contact for technical support?

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back to you - let us have a phone number to call you back if it's urgent.

Alternatively please call the Sybermedica office on 01223 421996 and ask for Technical Support.

 

Working Folder

Where is my PACSMail working folder?
If you open your PACSMail application and click Tools -> Info and check your SYSTEM INFORMATION it will tell you where your PACSMail Working directory folder is on that computer. See example copied below.
--------------------------------
SYSTEM INFORMATION
Local drive: c:\
Free space = 16780696782
Drive Number = 3
Working directory: C:\Documents+and+Settings\Andrea\Application+Data\PACSMail\working
--------------------------------
PACSMail Default:
C:\Documents+and+Settings\username\Application+Data\PACSMail\working (Microsoft XP)
C:\Users\username\AppData\Roaming\PACSMail\working (Microsoft Vista)

PACSMailPro Default:
C:\Documents+and+Settings\allusers\shared documents\PACSMail\working

If you can't open your PACSMail application then when you run the PACSMail installer it will show you the location. Alternatively you can use Windows Explorer to search for a folder called "working" and it will be located in ...\pacsmail\working

How do I change my PACSMail working folder?
In PACSMail click Tools -> File Manager and click the Set Working Dir button. Look in the drop down list for drives and choose c:\ e:\ or f:\  then browse to and click on the  folder you are using/want to use to store your working data - then OK and Exit.
To confirm it is correctly set up if you go to Show Folders in PACSMail application and right click the mouse on your Working folder the properties will tell you the location.
Setting up a Shared PACSMail working folder?
Install the PACSMail software first on each PC using the default user settings and then configure the shared working folder.
  • Create the shared folder and set permissions (all users need full control).

  • Map the shared drive with the working folder to a network drive on each PC (e.g. P:\ ).

  • Tools -> File Manager -> Set Working Dir then browse to and select P:\working then click OK.

  • Note - if you use the PACSMail Archive folder then you should share the Archive folder (e.g. P:\archive) in the same way.

 

PACSMail DICOM Conformance Statement

Where can I read the PACSMail  DICOM conformance statement?

Click here to view the document  (opens a PDF file).

 

Multiple Accounts

Can I view data for more than one account in my PACSMail application?

Yes. If you have (access to data from) more than one PACSMail account then you will need to have your
role access set to enable you to have visibility of multiple accounts data. This is something that
Sybermedica administrators have to set up for you so please contact us with any queries.

How can I check my multiple accounts or 'role access' set up?

Go to Tools -> Info to view your ‘role access’ settings.

 

Address Not Found

I can't browse to the PACSMail website - it says address not found?

If you are able to browse to other websites but not the PACSMail website then server may be offline for routine maintenance - you would have been notified of this by several emails. Or there may be a DNS (name server) failure somewhere - please contact Sybermedica for advice on how to edit your host file to resolve this problem.

 

Screen Lock

Why does the application screen keep locking when I leave my PC?

The screen lock is there to lock your application if you walk away from your PC - to prevent any other people  from accessing your application should you leave it open.  It will come on after 5 minutes of not using your PC by default.

Can I configure the screen lock?

Yes you can adjust the time and you can disable it. In the application go to Tools -> Admin -> Display tab and configure as required. Restart the application for changes to take effect.

 

Signed Software

Is PACSMail software digitally signed?

Yes, the PACSMail and PACSMailPro client installers are both digitally signed pieces of software. Digital signatures assure you that we are the creators of the software and that it has not been tampered with. When you run the installer you will see the digital certificate showing you that we (Sybermedica Limited) are the publisher of the sofware.

Most internet web browsing software (e.g. Internet Explorer, Firefox) will display a warning about downloading and installing all executables/programs - including digitally signed software - this is normal.

 

MML (Master Index) Rebuild

What does MML (also known as Master Index) rebuild do?

When you delete the working Master Index it forces PACSMail to rebuild the master index of all your working files from scratch by checking ALL files in your working folder before opening. So if there are any errors showing  in the master index file they will be fixed

How do I rebuild the MML?

To force a rebuild you need to delet the existing MML.

Double click the PACSMail desktop icon and before you login click the tools/hammer icon on the application login panel. Then click the button that says "Delete MML" next to "Delete the Working Master Index File". Now login as normal.

Note - PACSMail may take a few seconds/minutes longer to open whilst the index is rebuilt - this will depend on the number and size of files.

Why would I need to rebuild the MML?
  • If you have a file in your working folder that you think may be showing the wrong status e.g. you have just sent it but it is still showing "pending - not sent".

  • If you cannot see a file that you have just downloaded.

  • If your application is being particularly slow to open or update.

If you have tried clicking Refresh and/or restarted PACSMail and this has not fixed the problem then try deleting the MML.

 

Login Error

When I login to the application I get an error and the application does not open?

Please ensure that you are using the correct user name and password - to test this try logging in to the PACSMail website with the same user name and password.

If you have forgotten your password then you can request a new one from the server by clicking on the Lost Password link (by the Log-in box)

 

Choosing Files to Download

Is there a way of choosing which files to download?

Yes there is a way to choose which files you download. You need to switch Send/Get to manual mode rather than auto mode (where all files are automatically downloaded and sent on Send/Get).

- In PACSMail you need to go to Tools -> Admin -> Server
- Uncheck the boxes so that the only box checked is "Auto Connect"
- Click the Exit tab

Now click Send/Get button. Once connected the status will read "Connected to server". Now select a patient from the list of patients waiting to download at the top of the PACSMail Communicator window (you will see Select change from 'No' to 'Yes') and click "Get Files" button in the bottom right of the window.

The same applies for sending. Select a patient from the list of patients waiting to send at the bottom of the PACSMail Communicator window (you will see Select change from 'No' to 'Yes') and click "Send Files" button in the bottom right of the window.

 

External Hard Disk Drive

When I login to the application I can't see the data on my external hard disk drive (HDD)?

In PACSMail click Tools -> Info and check what your wokring folder is set to in the System Information. (Last time it may have been set to e:\ but your external HDD may now be on your f:\ drive.)

In PACSMail click Tools -> File Manager and click the Set Working Dir button. Look in the drop down list for drives and choose e:\ or f:\ or wherever your external HDD is now located then on the folder you are using to store your data - then OK and Exit. Your working folder should now appear with all patient data showing.

Can I run PACSMail on an external hard disk drive (HDD)?

No - the PACSMail application will not run as a stand alone application on an external hard disk drive - but if you want to store your data on an external disk drive (if your PC/laptop is short of disk space) you can set your PACSMail working folder to be on your external drive.

Create a folder on your external drive called Pacsmail or Working etc.  Then set your working directory in your PACSMail application to point to this folder.

** NOTE - your external HDD may be your e:\ drive when you set this up - but depending what other USB devices you have plugged into your laptop this may change each time you use it - so it might be f:\ or g:\ next time - please see above to resolve this problem **

 

Transfer PACSMail to Another Computer

How do I transfer my PACSMail application and data to another computer?

Install the PACSMail software on your new PC. Details on this here .

You then need to locate your PACSMail working folder on your old computer and copy across all the AXS files into the PACSMail working folder on your new computer - using a USB stick or memory card as there could be several GB of data. The AXS files are the encrypted data files and you should copy all of them across to your new computer. If you have any subfolders then copy them and the AXS files in them across as well. Likewise if you used the PACSMail Archive folder you need to copy the content of that folder across as well.

Once the files have been copied across to the new computer then opening PACSMail on the new computer for the first time may be a bit slow as the index will need to be built - but after that all should open and work at usual speed.
 

DICOM Viewer

Adjusting W/L in images?
There are a few ways to adjust the W/L of images:
  • Select W/L on the toolbar then left click the mouse and drag up/down and left/right on the image
  • There are sliders on the right hand side of the image for W and L, which are less senstive than the mouse.

  • You can create some preset W/L values on the function keys F1 - F5 and then just use the function keys to set W/L to known values. To set the values right click the mouse on an image in the Dicom viewer and choose "Set
    Function Keys" at the bottom of the menu.

 

PACSMailPro

What is PACSMailPro?

PACSMailPro Client installer for Windows will install the PACSMail application on a PC for all users to share. It must be installed by a PC administrator.

 

My PACSMail

My PACSMail button?

The latest verison of the Windows client has a My PACSMail button which allows you to access My Account, My Message tracker and My Message Store without having to login to the website.